Report a machine problem

Disclaimer: Navigation, labels, and available products may differ in newer versions.

Report a machine that fails to start or operate correctly so the location operator can respond and other users can avoid the affected equipment.

Training video

Stop using the affected machine when operation is unsafe or uncertain.
Record machine number shown on its physical label.
Check account activity for any charge.
Open the affected machine, Help, Support, or problem-reporting option available in your current app.
Describe what happened and include charge amount, time, and displayed error when requested.
Submit once and save confirmation.
Follow refund instructions separately when payment was taken.
If no reporting option appears, contact the location operator using posted support information.

If your app has no problem-reporting option, contact the location operator using posted support information.

Water, smoke, burning smell, damaged wiring, or another safety concern is present.
Machine is marked out of service.
App and physical machine identities do not match.