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Machine and connectivity FAQ

Quick answers for machine discovery and cycle-start problems.

No machines appear

  1. Open phone settings and turn Bluetooth on manually.
  2. Return to Greenwald Pay and check machine list.
  3. If machines remain missing, restart phone.
  4. Turn Bluetooth off, then on, and reopen app.

App shows spinning arrow and cannot reach Start Machine

Poor cellular service can prevent app from reaching Start Machine screen. Contact laundry-room manager for help with location connectivity.

Machine is selected but cycle has not started

Follow prompt in app. Some machines require physical Start button after mobile activation.

Source: Greenwald FAQ.

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