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Review your data and privacy options
Disclaimer: Navigation, labels, and available products may differ in newer versions. Greenwald Pay provides privacy information and account-data options. Exact menu names depend on app version. Training video Your browser cannot play this video. Use the downlo...
Update your profile
Disclaimer: Navigation, labels, and available products may differ in newer versions. Profile settings let you maintain sign-in and contact information and, when supported, manage additional account options. Training video Your browser cannot play this video. U...
Add funds to your account
Disclaimer: Navigation, labels, and available products may differ in newer versions. Add funds before starting a machine. Available amounts, payment methods, minimums, and saved-payment options depend on current app and location settings. Training video Your b...
Find an available machine
Disclaimer: Navigation, labels, and available products may differ in newer versions. Use the Machines area to view laundry equipment associated with your current location. Training video Your browser cannot play this video. Use the download link below. Downloa...
Start and monitor a laundry cycle
Disclaimer: Navigation, labels, and available products may differ in newer versions. Select the physical machine you loaded, confirm the cycle, and use Greenwald Pay to start and monitor it. Training video Your browser cannot play this video. Use the download ...
Report a machine problem
Disclaimer: Navigation, labels, and available products may differ in newer versions. Report a machine that fails to start or operate correctly so the location operator can respond and other users can avoid the affected equipment. Training video Your browser ca...
Check laundry status
Disclaimer: Navigation, labels, and available products may differ in newer versions. Status shows recent cycles started from your Greenwald Pay account, including active or recently completed machines. Training video Your browser cannot play this video. Use th...
Review account activity
Disclaimer: Navigation, labels, and available products may differ in newer versions. History provides a quick view of recent funding and laundry transactions. Training video Your browser cannot play this video. Use the download link below. Download original We...
View promotions
Disclaimer: Navigation, labels, and available products may differ in newer versions. Promotions displays offers available to your account or laundry location. Training video Your browser cannot play this video. Use the download link below. Download original We...
Manage notifications
Disclaimer: Navigation, labels, and available products may differ in newer versions. Greenwald Pay may provide cycle alerts and location messages in the app, by email, or by text, depending on current features, account details, and notification settings. Train...
Configure pricing by location and schedule Special Pricing
GPay machine prices are controlled through profiles assigned to machines. A location can have different regular prices from other locations without using Account Promotions or Special Pricing. Choose the correct pricing feature Use a location-specific Pricing ...
Field Installation & Support
Model selection, installation, provisioning, LED interpretation, and field troubleshooting for Greenwald Pay.
Field Installation & Support
Installation, provisioning, dual-payment validation, and troubleshooting for EPIC MultiPay.
Support FAQ
Public quick answers that route users to detailed Greenwald Pay task guides.
Install and provision Greenwald Pay hardware
Choose the correct kit, install it using the guide for your machine, then connect the device to your laundry room in the Greenwald Pay app. Disclaimer: Navigation, labels, and available products may differ in newer versions. Before you start Use Model Lookup t...
Troubleshoot Greenwald Pay setup and LED states
Device status lights Color Activity Meaning Off Off Device not connected to power White Slow Blink Device not configured Blue Steady Selected during configuration Yellow Slow Blink Loading machine configuration Green Steady Configured & ready Blue Slow Blink A...
Account and registration FAQ
Quick answers for Greenwald Pay registration and sign-in problems. Where is my registration code? Registration code should be posted in laundry room. Contact building or laundry-room manager when signage is missing. Fastest setup: download, install, and regist...
Machine and connectivity FAQ
Quick answers for machine discovery and cycle-start problems. No machines appear Open phone settings and turn Bluetooth on manually. Return to Greenwald Pay and check machine list. If machines remain missing, restart phone. Turn Bluetooth off, then on, and reo...