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Payments, refunds, and service FAQ
Quick routes for balance, transaction, refund, and machine-service questions. How do I add funds? Use Add Funds in Greenwald Pay. Review amount and payment method before confirming. Add funds to your account Machine charged me but did not start Review affected...
Schedule recurring reports
Availability: Report Scheduler is available in GMS 3.1.1 beta 3 and later. The current release schedules customer Transactions reports. Additional report types may be added later. Use Report Scheduler to generate recurring reports and email them automatically....
Legacy Product Support (Non Gpay/Multipay)
Greenwald Industries product support FAQs for money boxes, smart-card systems, returns, warranty, distributors, and related customer support.
Money Boxes, Locks & Keys
Money-box removal, replacement keys, compatible locks, and security limits.
Smart Card Systems
Smart Card Management System and Card Transaction Station support.
Returns & Warranty
Returns, RMA, warranty, and transportation terms.
Distributors
Distributor and sales-contact information.
Money Boxes, Locks, and Keys FAQ
Source: Greenwald Industries FAQ I cannot remove the money box from the machine. What do I do? Contact a local repair center in your area. You may need to have an experienced serviceman remove the money box. I lost my key. What do I do? If you have the key cod...
Smart Card Systems FAQ
Source: Greenwald Industries FAQ Where can I find the SMS Instructional Manual? You can download, view and print the SMS Instruction Manual directly from our website; or if you have already installed the software on your computer, please follow these steps. Ri...
Returns and RMA FAQ
Source: Greenwald Industries FAQ Greenwald Industries Return Policy All returns require a Returned Material Authorization (RMA) number. Please contact your customer service representative at (800) 221-0982 to obtain an RMA number prior to returning product. Yo...
Greenwald Limited Warranty
Source: Greenwald Industries FAQ Greenwald Industries Limited Warranty Greenwald Industries (seller) warrants its products to be free from defect in material and workmanship for one (1) year from date of shipment. If within such period any product is proved to...
Distributor and Sales Contact FAQ
Source: Greenwald Industries FAQ I'd like to contact a Sales Rep. Region Name Phone Number Email West Hector Arrieta (909) 434-4918 harrieta@esdcard.com Midwest Yolanda Alvarado (860) 339-1154 yalvarado@greenwaldindustries.com I'm looking for a distributor on ...
Install GPay kit 4003-001-2 on Maytag or Whirlpool machines
Install the Greenwald Pay device through the serial port on the Maytag or Whirlpool machine control board. Kit: 4003-001-2 Installation sheet: INS. 2475-4 Rev A Installation layout What you need Greenwald Pay machine labels Appropriate tool or operator key to ...
Install GPay kit 4003-002-2 on Maytag or Whirlpool dual-coin machines
Install the Greenwald Pay device between the Maytag or Whirlpool control board and both coin drops. Kit: 4003-002-2 Installation sheet: INS. 2475-5 Rev B Installation layout What you need Greenwald Pay machine labels Appropriate tool or operator key to open th...
Install GPay kit 4004-001-2 on MDC or Quantum dual-coin machines
Install the Greenwald Pay Plus device between the MDC/Quantum control board and coin drop. Kit: 4004-001-2 Installation sheet: INS. 2472-3 Rev A Installation layout What you need Greenwald Pay machine labels Appropriate tool or operator key to open the machine...
Install GPay kit 4004-002-2 on MDC or Quantum machines
Connect the Greenwald Pay Plus device to the MDC/Quantum control board and existing card reader. Kit: 4004-002-2 Installation sheet: INS. 2472-4 Rev A Installation layout What you need Greenwald Pay machine labels Appropriate tool or operator key to open the m...
Install GPay kit 4004-101-3 on ACA machines without a power supply
Connect the Greenwald Pay device directly to the ACA machine control board. Kit: 4004-101-3 (No Power Supply) Installation sheet: INS. 2473-4 Rev B Installation layout What you need Greenwald Pay machine labels Appropriate tool or operator key to open the mach...
Install GPay kit 4004-102-3 on ACA machines with 24 VAC power conditioner
Connect the Greenwald Pay device and its 24 VAC power conditioner to the ACA control board. Kit: 4004-102-3 (24 VAC Power Conditioner) Installation sheet: INS. 2473-5 Rev B Installation layout What you need Greenwald Pay machine labels Appropriate tool or oper...