Troubleshoot Greenwald Pay setup and LED states
Device status lights
| Color | Activity | Meaning |
|---|---|---|
| Off | Off | Device not connected to power |
| White | Slow Blink | Device not configured |
| Blue | Steady | Selected during configuration |
| Yellow | Slow Blink | Loading machine configuration |
| Green | Steady | Configured & ready |
| Blue | Slow Blink | Active with phone app |
| Green | Fast Blink | Active, Start not pressed |
| Green | Slow Blink | Busy, machine running |
| Red | Slow Blink | Machine Error |
| Red | Fast Blink | Machine Interface Error |
| Blue/Green | Slow Toggle | Firmware Loading |
| Red | Steady | Firmware Error |
Customers keep complaining that they do not see machines, cannot start machines or just keep being told to wait. What do I do?
This is due to poor cellular service. Check with your Greenwald sales rep for a solution.
Setup is not working. What do I do?
Use Model Lookup to check the kit for your machine. Confirm that the room and machine profiles are set up correctly in GMS. See the installation and setup guide for the full sequence.
Machine models do not match what was supposed to have been setup for the location. What do I do?
Double check the setup in GMS corresponds to make sure machine type is correct for the location. Machines may have been changed in between setup and install.
Devices will not accept programming. What do I do?
This is due to poor cellular service. Program Greenwald pay device in your shop or in an area that has better cell service.
I am getting an “07 error”. What does that mean?
This is a serial communication error. Make sure dip switch #3 is turned ON, then cycle power to the machine to establish communication.
Get help
Laundry customers: Contact your management company or store owner for lost funds, refunds, or machine problems. Use the support details posted in your laundry room.
Installation and device setup: Call Greenwald at (860) 526-0800 or email GRSales@greenwaldindustries.com.
Include your name, email address, laundry-room location, machine brand and model, and a description of the problem. Mention any light pattern or error message you see.
You can also use the online Greenwald support form.