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Find an available machine
Disclaimer: Navigation, labels, and available products may differ in newer versions. Use the Machines area to view laundry equipment associated with your current location. Training video Your browser cannot play this video. Use the download link below. Downloa...
Start and monitor a laundry cycle
Disclaimer: Navigation, labels, and available products may differ in newer versions. Select the physical machine you loaded, confirm the cycle, and use Greenwald Pay to start and monitor it. Training video Your browser cannot play this video. Use the download ...
Report a machine problem
Disclaimer: Navigation, labels, and available products may differ in newer versions. Report a machine that fails to start or operate correctly so the location operator can respond and other users can avoid the affected equipment. Training video Your browser ca...
Check laundry status
Disclaimer: Navigation, labels, and available products may differ in newer versions. Status shows recent cycles started from your Greenwald Pay account, including active or recently completed machines. Training video Your browser cannot play this video. Use th...
Review account activity
Disclaimer: Navigation, labels, and available products may differ in newer versions. History provides a quick view of recent funding and laundry transactions. Training video Your browser cannot play this video. Use the download link below. Download original We...
View promotions
Disclaimer: Navigation, labels, and available products may differ in newer versions. Promotions displays offers available to your account or laundry location. Training video Your browser cannot play this video. Use the download link below. Download original We...
Manage notifications
Disclaimer: Navigation, labels, and available products may differ in newer versions. Greenwald Pay may provide cycle alerts and location messages in the app, by email, or by text, depending on current features, account details, and notification settings. Train...
Configure pricing by location and schedule Special Pricing
GPay machine prices are controlled through profiles assigned to machines. A location can have different regular prices from other locations without using Account Promotions or Special Pricing. Choose the correct pricing feature Use a location-specific Pricing ...
Account and registration FAQ
Quick answers for Greenwald Pay registration and sign-in problems. Where is my registration code? Registration code should be posted in laundry room. Contact building or laundry-room manager when signage is missing. Fastest setup: download, install, and regist...
Machine and connectivity FAQ
Quick answers for machine discovery and cycle-start problems. No machines appear Open phone settings and turn Bluetooth on manually. Return to Greenwald Pay and check machine list. If machines remain missing, restart phone. Turn Bluetooth off, then on, and reo...
Payments, refunds, and service FAQ
Quick routes for balance, transaction, refund, and machine-service questions. How do I add funds? Use Add Funds in Greenwald Pay. Review amount and payment method before confirming. Add funds to your account Machine charged me but did not start Review affected...
Configure profiles
Disclaimer: Navigation, labels, and available products may differ in newer versions. Use Machine Settings, Pricing Settings, and Operation Settings profiles to apply the same settings to multiple machines. Configuration workflow: Profiles · Phone app administr...
Configure room machines
Disclaimer: Navigation, labels, and available products may differ in newer versions. Room configuration maps each payment device to machine type, Bluetooth address, and reusable Machine, Pricing, and Operation profiles. Configuration workflow: Profiles · Phone...
Add machines to a room
Disclaimer: Navigation, labels, and available products may differ in newer versions. New-room workflow bulk-creates washer and dryer rows, then assigns compatible machine types. Configuration workflow: Profiles · Phone app administrators · Room machines · New ...
Set up a machine from the mobile app
Disclaimer: Navigation, labels, and available products may differ in newer versions. Machine setup links a physical Greenwald Pay device discovered by Bluetooth with the matching machine already defined in GMS. Training video Your browser cannot play this vide...
Schedule recurring reports
Availability: Report Scheduler is available in GMS 3.1.1 beta 3 and later. The current release schedules customer Transactions reports. Additional report types may be added later. Use Report Scheduler to generate recurring reports and email them automatically....
Install and provision Greenwald Pay hardware
Choose the correct kit, install it using the guide for your machine, then connect the device to your laundry room in the Greenwald Pay app. Disclaimer: Navigation, labels, and available products may differ in newer versions. Before you start Use Model Lookup t...
Troubleshoot Greenwald Pay setup and LED states
Device status lights Color Activity Meaning Off Off Device not connected to power White Slow Blink Device not configured Blue Steady Selected during configuration Yellow Slow Blink Loading machine configuration Green Steady Configured & ready Blue Slow Blink A...