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83 total results found

Check laundry status

Greenwald Pay Mobile App (User Guide) Funds & Laundry

Recorded interface: Video shows GPay v1.0.63-dev. Current Greenwald Pay screens, labels, payment options, and available features may differ. Follow options displayed by your installed app and instructions posted at your laundry location. Status shows recent cy...

Audience
Customers
Scope
Greenwald Pay Mobile App
Applies To
GreenwaldPay
Source
Training video
Source Date
Unknown
Recorded UI
GPay v1.0.63-dev
Status
Published

Review account activity

Greenwald Pay Mobile App (User Guide) Funds & Laundry

Recorded interface: Video shows GPay v1.0.63-dev. Current Greenwald Pay screens, labels, payment options, and available features may differ. Follow options displayed by your installed app and instructions posted at your laundry location. History provides a qui...

Audience
Customers
Scope
Greenwald Pay Mobile App
Applies To
GreenwaldPay
Source
Training video
Source Date
Unknown
Recorded UI
GPay v1.0.63-dev
Status
Published

View promotions

Greenwald Pay Mobile App (User Guide) Promotions & Notifications

Recorded interface: Video shows GPay v1.0.63-dev. Current Greenwald Pay screens, labels, payment options, and available features may differ. Follow options displayed by your installed app and instructions posted at your laundry location. Promotions displays of...

Audience
Customers
Scope
Greenwald Pay Mobile App
Applies To
GreenwaldPay
Source
Training video
Source Date
Unknown
Recorded UI
GPay v1.0.63-dev
Status
Published

Manage notifications

Greenwald Pay Mobile App (User Guide) Promotions & Notifications

Recorded interface: Video shows GPay v1.0.63-dev. Current Greenwald Pay screens, labels, payment options, and available features may differ. Follow options displayed by your installed app and instructions posted at your laundry location. Greenwald Pay may prov...

Audience
Customers
Scope
Greenwald Pay Mobile App
Applies To
GreenwaldPay
Source
Training video
Source Date
Unknown
Recorded UI
GPay v1.0.63-dev
Status
Published

Configure pricing by location and schedule Special Pricing

GMS (User Guide) GPay / MultiPay Configuration

GPay machine prices are controlled through profiles assigned to machines. A location can have different regular prices from other locations without using Account Promotions or Special Pricing. Choose the correct pricing feature Use a location-specific Pricing ...

Audience
Customers
Scope
GMS
Applies To
GreenwaldPay
Source
Source code and Greenwald literature
Source Date
2026-08-11
Status
Published

Account and registration FAQ

Greenwald Pay Mobile App (User Guide) Support FAQ

Quick answers for Greenwald Pay registration and sign-in problems. Where is my registration code? Registration code should be posted in laundry room. Contact building or laundry-room manager when signage is missing. Fastest setup: download, install, and regist...

Audience
Customers
Scope
Greenwald Pay Support FAQ
Source
GreenwaldIndustries.com
Last Verified
2026-08-14
Status
Published
Applies To
GreenwaldPay

Machine and connectivity FAQ

Greenwald Pay Mobile App (User Guide) Support FAQ

Quick answers for machine discovery and cycle-start problems. No machines appear Open phone settings and turn Bluetooth on manually. Return to Greenwald Pay and check machine list. If machines remain missing, restart phone. Turn Bluetooth off, then on, and reo...

Audience
Customers
Scope
Greenwald Pay Support FAQ
Source
GreenwaldIndustries.com
Last Verified
2026-08-14
Status
Published
Applies To
GreenwaldPay

Payments, refunds, and service FAQ

Greenwald Pay Mobile App (User Guide) Support FAQ

Quick routes for balance, transaction, refund, and machine-service questions. How do I add funds? Use Add Funds in Greenwald Pay. Review amount and payment method before confirming. Add funds to your account Machine charged me but did not start Review affected...

Audience
Customers
Scope
Greenwald Pay Support FAQ
Source
GreenwaldIndustries.com
Last Verified
2026-08-14
Status
Published
Applies To
GreenwaldPay

Configure profiles

GMS (User Guide) GPay / MultiPay Configuration

Version note: This video was recorded in GMS v1.1.10 beta 6. Newer versions may show Profiles instead of gPay Profiles, and Pricing instead of Pricing Settings. Reusable profiles reduce repeated configuration across machines, rooms, and locations. Recording de...

Audience
Customers
Scope
GMS
Applies To
GreenwaldPay / MultiPay
Source
Training video
Source Date
Unknown
Recorded UI
GMS v1.1.10 beta 6
Status
Published
Source
GreenwaldIndustries.com
Last Verified
2026-08-14

Configure room machines

GMS (User Guide) GPay / MultiPay Configuration

Version note: This video was recorded in GMS v1.1.10 beta 6. Newer versions may show Room Hardware → Machines instead of GPay Machines, and Pricing instead of Pricing Settings. Room configuration maps each payment device to machine type, Bluetooth address, and...

Audience
Customers
Scope
GMS
Applies To
GreenwaldPay / MultiPay
Source
Training video
Source Date
Unknown
Recorded UI
GMS v1.1.10 beta 6
Status
Published
Source
GreenwaldIndustries.com
Last Verified
2026-08-14

Add machines to a room

GMS (User Guide) GPay / MultiPay Configuration

Version note: This video was recorded in GMS v1.1.10 beta 6. Newer versions may show Room Hardware → Machines and may support batch machine-type assignment. New-room workflow bulk-creates washer and dryer rows, then assigns compatible machine types. Configurat...

Audience
Customers
Scope
GMS
Applies To
GreenwaldPay / MultiPay
Source
Training video
Source Date
Unknown
Recorded UI
GMS v1.1.10 beta 6
Status
Published
Source
GreenwaldIndustries.com
Last Verified
2026-08-14

Set up a machine from the mobile app

Greenwald Pay Mobile App (User Guide) Location Administration

Recorded interface: Video shows GPay v1.0.63-dev. Current Greenwald Pay screens, labels, payment options, and available features may differ. Follow options displayed by your installed app and instructions posted at your laundry location. Machine setup links a ...

Audience
Customers
Scope
Greenwald Pay Mobile App
Applies To
GreenwaldPay
Source
Training video
Source Date
Unknown
Recorded UI
GPay v1.0.63-dev
Status
Published
Source
GreenwaldIndustries.com
Last Verified
2026-08-14

Schedule recurring reports

GMS (User Guide) Transactions & Reports

Availability: Report Scheduler is available in GMS 3.1.1 beta 3 and later. The current release schedules customer Transactions reports. Additional report types may be added later. Use Report Scheduler to generate recurring reports and email them automatically....

Audience
Customers
Scope
GMS
Applies To
GreenwaldPay / MultiPay
Source
GMS Test environment
Last Verified
2026-08-14
Recorded UI
GMS v3.1.1 beta 3
Status
Published

Overview & Support Routing

Legacy Product Support

Greenwald Industries product-support topics and canonical source links.

Audience
Customers
Source
GreenwaldIndustries.com
Last Verified
2026-08-20
Status
Published
Scope
Greenwald Product Support
Document Type
Support Chapter

Money Boxes, Locks & Keys

Legacy Product Support

Money-box removal, replacement keys, compatible locks, and security limits.

Audience
Customers
Source
GreenwaldIndustries.com
Last Verified
2026-08-20
Status
Published
Scope
Greenwald Product Support
Document Type
Support Chapter

Smart Card Systems

Legacy Product Support

Smart Card Management System and Card Transaction Station support.

Audience
Customers
Source
GreenwaldIndustries.com
Last Verified
2026-08-20
Status
Published
Scope
Greenwald Product Support
Document Type
Support Chapter

Returns & Warranty

Legacy Product Support

Returns, RMA, warranty, and transportation terms.

Audience
Customers
Source
GreenwaldIndustries.com
Last Verified
2026-08-20
Status
Published
Scope
Greenwald Product Support
Document Type
Support Chapter

Distributors

Legacy Product Support

Distributor and sales-contact information.

Audience
Customers
Source
GreenwaldIndustries.com
Last Verified
2026-08-20
Status
Published
Scope
Greenwald Product Support
Document Type
Support Chapter