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Check laundry status
Disclaimer: Navigation, labels, and available products may differ in newer versions. Status shows recent cycles started from your Greenwald Pay account, including active or recently completed machines. Training video Your browser cannot play this video. Use th...
Review account activity
Disclaimer: Navigation, labels, and available products may differ in newer versions. History provides a quick view of recent funding and laundry transactions. Training video Your browser cannot play this video. Use the download link below. Download original We...
View promotions
Disclaimer: Navigation, labels, and available products may differ in newer versions. Promotions displays offers available to your account or laundry location. Training video Your browser cannot play this video. Use the download link below. Download original We...
Manage notifications
Disclaimer: Navigation, labels, and available products may differ in newer versions. Greenwald Pay may provide cycle alerts and location messages in the app, by email, or by text, depending on current features, account details, and notification settings. Train...
Configure pricing by location and schedule Special Pricing
GPay machine prices are controlled through profiles assigned to machines. A location can have different regular prices from other locations without using Account Promotions or Special Pricing. Choose the correct pricing feature Use a location-specific Pricing ...
Account and registration FAQ
Quick answers for Greenwald Pay registration and sign-in problems. Where is my registration code? Registration code should be posted in laundry room. Contact building or laundry-room manager when signage is missing. Fastest setup: download, install, and regist...
Machine and connectivity FAQ
Quick answers for machine discovery and cycle-start problems. No machines appear Open phone settings and turn Bluetooth on manually. Return to Greenwald Pay and check machine list. If machines remain missing, restart phone. Turn Bluetooth off, then on, and reo...
Payments, refunds, and service FAQ
Quick routes for balance, transaction, refund, and machine-service questions. How do I add funds? Use Add Funds in Greenwald Pay. Review amount and payment method before confirming. Add funds to your account Machine charged me but did not start Review affected...
Configure profiles
Disclaimer: Navigation, labels, and available products may differ in newer versions. Use Machine Settings, Pricing Settings, and Operation Settings profiles to apply the same settings to multiple machines. Configuration workflow: Profiles · Phone app administr...
Configure room machines
Disclaimer: Navigation, labels, and available products may differ in newer versions. Room configuration maps each payment device to machine type, Bluetooth address, and reusable Machine, Pricing, and Operation profiles. Configuration workflow: Profiles · Phone...
Add machines to a room
Disclaimer: Navigation, labels, and available products may differ in newer versions. New-room workflow bulk-creates washer and dryer rows, then assigns compatible machine types. Configuration workflow: Profiles · Phone app administrators · Room machines · New ...
Set up a machine from the mobile app
Disclaimer: Navigation, labels, and available products may differ in newer versions. Machine setup links a physical Greenwald Pay device discovered by Bluetooth with the matching machine already defined in GMS. Training video Your browser cannot play this vide...
Schedule recurring reports
Availability: Report Scheduler is available in GMS 3.1.1 beta 3 and later. The current release schedules customer Transactions reports. Additional report types may be added later. Use Report Scheduler to generate recurring reports and email them automatically....
Money Boxes, Locks & Keys
Money-box removal, replacement keys, compatible locks, and security limits.
Smart Card Systems
Smart Card Management System and Card Transaction Station support.
Returns & Warranty
Returns, RMA, warranty, and transportation terms.
Distributors
Distributor and sales-contact information.
Money Boxes, Locks, and Keys FAQ
Source: Greenwald Industries FAQ I cannot remove the money box from the machine. What do I do? Contact a local repair center in your area. You may need to have an experienced serviceman remove the money box. I lost my key. What do I do? If you have the key cod...