Skip to main content

Create mobile user administrators

Disclaimer: Navigation, labels, and available products may differ in newer versions.

Create an administrator account in GMS before setting up machines from the mobile app.

Configuration workflow: Profiles · Phone app administrators · Room machines · New room

Training video

Download original WebM — Create GPay phone app administrators

Access context

Choose the permissions the administrator needs. For example, room setup access does not require financial report access.

Walkthrough

  1. Select target Account.
  2. Open Mobile Users (called GPay Users on some screens).
  3. Select create/add user.
  4. Enter login name, first name, last name, password, and mobile phone as required by current UI.
  5. Enable Is Admin only when user needs phone-app administrative privileges.
  6. Confirm account/location association.
  7. Save, then test sign-in through the phone-app onboarding process.

Why this happens before room setup

Use the administrator account to sign in to the mobile app before pairing room machines. If setup differs, follow the app prompts or contact Greenwald support.

Security guidance

  • Create named individual accounts; avoid shared admin credentials.
  • Grant administrator flag only for room setup or support duties that require it.
  • Use your organization's password policy and a secure credential-delivery method.
  • Remove or downgrade temporary access after setup.
  • Check current permissions before assigning access.
Back to top