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80 total results found

Smart Card Systems FAQ

Legacy Product Support (Non Gpay/Multipay) Smart Card Systems

Source: Greenwald Industries FAQ Where can I find the SMS Instructional Manual? You can download, view and print the SMS Instruction Manual directly from our website; or if you have already installed the software on your computer, please follow these steps. Ri...

Audience
Customers
Source
GreenwaldIndustries.com
Last Verified
2026-08-20
Status
Published
Scope
Greenwald Product Support
Document Type
Support FAQ

Returns and RMA FAQ

Legacy Product Support (Non Gpay/Multipay) Returns & Warranty

Source: Greenwald Industries FAQ Greenwald Industries Return Policy All returns require a Returned Material Authorization (RMA) number. Please contact your customer service representative at (800) 221-0982 to obtain an RMA number prior to returning product. Yo...

Audience
Customers
Source
GreenwaldIndustries.com
Last Verified
2026-08-20
Status
Published
Scope
Greenwald Product Support
Document Type
Support FAQ

Greenwald Limited Warranty

Legacy Product Support (Non Gpay/Multipay) Returns & Warranty

Source: Greenwald Industries FAQ Greenwald Industries Limited Warranty Greenwald Industries (seller) warrants its products to be free from defect in material and workmanship for one (1) year from date of shipment. If within such period any product is proved to...

Audience
Customers
Source
GreenwaldIndustries.com
Last Verified
2026-08-20
Status
Published
Scope
Greenwald Product Support
Document Type
Warranty

Distributor and Sales Contact FAQ

Legacy Product Support (Non Gpay/Multipay) Distributors

Source: Greenwald Industries FAQ I'd like to contact a Sales Rep. Region Name Phone Number Email West Hector Arrieta (909) 434-4918 harrieta@esdcard.com Midwest Yolanda Alvarado (860) 339-1154 yalvarado@greenwaldindustries.com I'm looking for a distributor on ...

Audience
Customers
Source
GreenwaldIndustries.com
Last Verified
2026-08-20
Status
Published
Scope
Greenwald Product Support
Document Type
Support FAQ

Install and provision Greenwald Pay hardware

Greenwald Pay Installation & Support (All) Field Installation & Support

Choose the correct kit, install it using the guide for your machine, then connect the device to your laundry room in the Greenwald Pay app. Disclaimer: Navigation, labels, and available products may differ in newer versions. Before you start Use Model Lookup t...

Audience
Installers
Source
GreenwaldIndustries.com
Last Verified
2026-08-20
Status
Published
Scope
GPay Field Support
Applies To
Greenwald Pay device configuration
Document Type
Installation Guide

Troubleshoot Greenwald Pay setup and LED states

Greenwald Pay Installation & Support (All) Field Installation & Support

Device status lights Color Activity Meaning Off Off Device not connected to power White Slow Blink Device not configured Blue Steady Selected during configuration Yellow Slow Blink Loading machine configuration Green Steady Configured & ready Blue Slow Blink A...

Audience
Installers
Source
GreenwaldIndustries.com
Last Verified
2026-08-20
Status
Published
Scope
GPay Field Support
Applies To
Greenwald Pay devices
Document Type
Troubleshooting Guide

Install GPay kit 4003-001-2 on Maytag or Whirlpool machines

Greenwald Pay Installation & Support (All) Field Installation & Support

Install the Greenwald Pay device through the serial port on the Maytag or Whirlpool machine control board. Kit: 4003-001-2 Installation sheet: INS. 2475-4 Rev A Installation layout What you need Greenwald Pay machine labels Appropriate tool or operator key to ...

Audience
Installers
Source
GreenwaldIndustries.com
Last Verified
2026-08-20
Status
Published
Scope
GPay Field Support
Applies To
Maytag/Whirlpool; kit 4003-001-2
Document Type
Searchable Installation Guide

Install GPay kit 4003-002-2 on Maytag or Whirlpool dual-coin machines

Greenwald Pay Installation & Support (All) Field Installation & Support

Install the Greenwald Pay device between the Maytag or Whirlpool control board and both coin drops. Kit: 4003-002-2 Installation sheet: INS. 2475-5 Rev B Installation layout What you need Greenwald Pay machine labels Appropriate tool or operator key to open th...

Audience
Installers
Source
GreenwaldIndustries.com
Last Verified
2026-08-20
Status
Published
Scope
GPay Field Support
Applies To
Maytag/Whirlpool dual coin; kit 4003-002-2
Document Type
Searchable Installation Guide

Install GPay kit 4004-001-2 on MDC or Quantum dual-coin machines

Greenwald Pay Installation & Support (All) Field Installation & Support

Install the Greenwald Pay Plus device between the MDC/Quantum control board and coin drop. Kit: 4004-001-2 Installation sheet: INS. 2472-3 Rev A Installation layout What you need Greenwald Pay machine labels Appropriate tool or operator key to open the machine...

Audience
Installers
Source
GreenwaldIndustries.com
Last Verified
2026-08-20
Status
Published
Scope
GPay Field Support
Applies To
MDC/Quantum dual coin; kit 4004-001-2
Document Type
Searchable Installation Guide

Install GPay kit 4004-002-2 on MDC or Quantum machines

Greenwald Pay Installation & Support (All) Field Installation & Support

Connect the Greenwald Pay Plus device to the MDC/Quantum control board and existing card reader. Kit: 4004-002-2 Installation sheet: INS. 2472-4 Rev A Installation layout What you need Greenwald Pay machine labels Appropriate tool or operator key to open the m...

Audience
Installers
Source
GreenwaldIndustries.com
Last Verified
2026-08-20
Status
Published
Scope
GPay Field Support
Applies To
MDC/Quantum; kit 4004-002-2
Document Type
Searchable Installation Guide

Install GPay kit 4004-101-3 on ACA machines without a power supply

Greenwald Pay Installation & Support (All) Field Installation & Support

Connect the Greenwald Pay device directly to the ACA machine control board. Kit: 4004-101-3 (No Power Supply) Installation sheet: INS. 2473-4 Rev B Installation layout What you need Greenwald Pay machine labels Appropriate tool or operator key to open the mach...

Audience
Installers
Source
GreenwaldIndustries.com
Last Verified
2026-08-20
Status
Published
Scope
GPay Field Support
Applies To
Alliance ACA without power supply; kit 4004-101-3
Document Type
Searchable Installation Guide

Install GPay kit 4004-102-3 on ACA machines with 24 VAC power conditioner

Greenwald Pay Installation & Support (All) Field Installation & Support

Connect the Greenwald Pay device and its 24 VAC power conditioner to the ACA control board. Kit: 4004-102-3 (24 VAC Power Conditioner) Installation sheet: INS. 2473-5 Rev B Installation layout What you need Greenwald Pay machine labels Appropriate tool or oper...

Audience
Installers
Source
GreenwaldIndustries.com
Last Verified
2026-08-20
Status
Published
Scope
GPay Field Support
Applies To
Alliance ACA with 24 VAC power conditioner; kit 4004-102-3
Document Type
Searchable Installation Guide

Install GPay kit 4016-001-2 on LG dual-coin machines

Greenwald Pay Installation & Support (All) Field Installation & Support

Install the Greenwald Pay device between the LG control panel and both coin drops. Kit: 4016-001-2 Installation sheet: INS. 2476-2 Rev A Installation layout What you need Greenwald Pay machine labels Appropriate tool or operator key to open the machine panel S...

Audience
Installers
Source
GreenwaldIndustries.com
Last Verified
2026-08-20
Status
Published
Scope
GPay Field Support
Applies To
LG dual coin; kit 4016-001-2
Document Type
Searchable Installation Guide

Install GPay kit 4210-001-2 on Encore dual-coin dryers

Greenwald Pay Installation & Support (All) Field Installation & Support

Connect the Greenwald Pay device to the Encore pulse-dryer control board and dual-coin device. Kit: 4210-001-2 (Dual Coin) Installation sheet: INS. 2477-1 Rev B Installation layout What you need Greenwald Pay machine labels Appropriate tool or operator key to ...

Audience
Installers
Source
GreenwaldIndustries.com
Last Verified
2026-08-20
Status
Published
Scope
GPay Field Support
Applies To
Encore dual-coin dryer; kit 4210-001-2
Document Type
Searchable Installation Guide

Install GPay kit 4210-002-2 on Encore dual-coin washers

Greenwald Pay Installation & Support (All) Field Installation & Support

Connect the Greenwald Pay device to the Encore pulse-washer control board and dual-coin device. Kit: 4210-002-2 (Dual Coin) Installation sheet: INS. 2477-2 Rev B Installation layout What you need Greenwald Pay machine labels Appropriate tool or operator key to...

Audience
Installers
Source
GreenwaldIndustries.com
Last Verified
2026-08-20
Status
Published
Scope
GPay Field Support
Applies To
Encore dual-coin washer; kit 4210-002-2
Document Type
Searchable Installation Guide

Enable serial payment on Alliance Quantum Gold Pro machines

Greenwald Pay Installation & Support (All) Field Installation & Support

Enable Serial Payment on Alliance Quantum Gold Pro (Titanium) controls so Greenwald Pay devices and Greenwald contact-card readers can communicate with the machine. Procedure: INS. 2486 Rev A Frequency: Complete once unless machine settings are changed later I...

Audience
Installers
Source
GreenwaldIndustries.com
Last Verified
2026-08-20
Status
Published
Scope
GPay Field Support
Applies To
Alliance Quantum Gold Pro/Titanium; INS. 2486 Rev A
Document Type
Searchable Installation Guide

Greenwald Pay GMS Quick Start Guide (2021)

Greenwald Pay Installation & Support (All) Field Installation & Support

Use Greenwald Management System (GMS) to configure users, accounts, locations, machine profiles, devices, collections, and reports. Guide date: July 9, 2021 Supported browsers in the guide: Google Chrome, Firefox, and Microsoft Edge Sign in Open GMS. Enter you...

Audience
Installers
Source
GreenwaldIndustries.com
Last Verified
2026-08-20
Status
Published
Scope
GPay Administration
Applies To
Greenwald Pay and GMS
Document Type
Searchable Installation Guide
Source Date
2021-07-09

Install MultiPay Reader on Alliance ACA machines - INS.2487-1 Rev B

MultiPay Installation & Support Field Installation & Support

Install a MultiPay machine reader on supported Alliance ACA machines, then pair it with the machine definition in GMS. Installation sheet: INS. 2487-1 Rev B Application: Alliance machines; stack-machine quantities appear in parentheses below Package contents 1...

Audience
Installers
Source
GreenwaldIndustries.com
Last Verified
2026-08-20
Status
Published
Scope
EPIC MultiPay Field Support
Applies To
EPIC MultiPay on Alliance ACA; INS.2487-1 Rev B
Document Type
Searchable Installation Guide