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Greenwald Product Support Overview
Source: Greenwald Industries FAQ Support topics Money boxes, locks, and keys Smart Card systems Returns and RMA Limited warranty Distributors and sales contacts Additional sources Greenwald Pay Help Product Literature and Instructions
Money Boxes, Locks, and Keys FAQ
Source: Greenwald Industries FAQ I cannot remove the money box from the machine. What do I do? Contact a local repair center in your area. You may need to have an experienced serviceman remove the money box. I lost my key. What do I do? If you have the key cod...
Smart Card Systems FAQ
Source: Greenwald Industries FAQ Where can I find the SMS Instructional Manual? You can download, view and print the SMS Instruction Manual directly from our website; or if you have already installed the software on your computer, please follow these steps. Ri...
Returns and RMA FAQ
Source: Greenwald Industries FAQ Greenwald Industries Return Policy All returns require a Returned Material Authorization (RMA) number. Please contact your customer service representative at (800) 221-0982 to obtain an RMA number prior to returning product. Yo...
Greenwald Limited Warranty
Source: Greenwald Industries FAQ Greenwald Industries Limited Warranty Greenwald Industries (seller) warrants its products to be free from defect in material and workmanship for one (1) year from date of shipment. If within such period any product is proved to...
Distributor and Sales Contact FAQ
Source: Greenwald Industries FAQ I'd like to contact a Sales Rep. Region Name Phone Number Email West Hector Arrieta (909) 434-4918 harrieta@esdcard.com Midwest Yolanda Alvarado (860) 339-1154 yalvarado@greenwaldindustries.com I'm looking for a distributor on ...
Choose the correct Greenwald Pay installation kit
Source: Greenwald Pay Help Greenwald Pay Device Installation Instructions 4003-001-2 – Maytag /Whirlpool 4003-002-2 – Maytag /Whirlpool for Dual Coin 4004-001-2 – MDC/QTM for Dual Coin 4004-002-2 – MDC/QTM 4004-101-3 – ACA (No Power Supply) 4004-102-3 – ACA (2...
Install and provision Greenwald Pay hardware
Source: Greenwald Pay Help Prepare for the Install Important: Prior to installtion, set-up room and machine profiles in Greenwald Management System (GMS). Have ready: Greenwald Pay Device, Smart Phone, admin app credentials and screwdriver/operator key (to rem...
Troubleshoot Greenwald Pay setup and LED states
Source: Greenwald Pay Help Device LED Codes Color Activity Significance Off Off Device not connected to power White Slow Blink Device not configured Blue Steady Selected during configuration Yellow Slow Blink Loading machine configuration Green Steady Configur...
Install and provision EPIC MultiPay
Source: MultiPay Reader ACA install INS.2487-1 Searchable installation guide with supporting visuals
Troubleshoot EPIC MultiPay
Source: MultiPay Reader ACA install INS.2487-1 Admin - MultiPay Device LED Codes Color Activity Significance Off Off Device not connected to power White Slow Blink Device not configured Blue Steady Selected during configuration Yellow Slow Blink Loading machin...
Install GPay kit 4003-001-2 on Maytag or Whirlpool machines
Install the Greenwald Pay device through the serial port on the Maytag or Whirlpool machine control board. Kit: 4003-001-2 Installation sheet: INS. 2475-4 Rev A Installation layout What you need Greenwald Pay machine labels Appropriate tool or operator key to ...
Install GPay kit 4003-002-2 on Maytag or Whirlpool dual-coin machines
Install the Greenwald Pay device between the Maytag or Whirlpool control board and both coin drops. Kit: 4003-002-2 Installation sheet: INS. 2475-5 Rev B Installation layout What you need Greenwald Pay machine labels Appropriate tool or operator key to open th...
Install GPay kit 4004-001-2 on MDC or Quantum dual-coin machines
Install the Greenwald Pay Plus device between the MDC/Quantum control board and coin drop. Kit: 4004-001-2 Installation sheet: INS. 2472-3 Rev A Installation layout What you need Greenwald Pay machine labels Appropriate tool or operator key to open the machine...
Install GPay kit 4004-002-2 on MDC or Quantum machines
Connect the Greenwald Pay Plus device to the MDC/Quantum control board and existing card reader. Kit: 4004-002-2 Installation sheet: INS. 2472-4 Rev A Installation layout What you need Greenwald Pay machine labels Appropriate tool or operator key to open the m...
Install GPay kit 4004-101-3 on ACA machines without a power supply
Connect the Greenwald Pay device directly to the ACA machine control board. Kit: 4004-101-3 (No Power Supply) Installation sheet: INS. 2473-4 Rev B Installation layout What you need Greenwald Pay machine labels Appropriate tool or operator key to open the mach...
Install GPay kit 4004-102-3 on ACA machines with 24 VAC power conditioner
Connect the Greenwald Pay device and its 24 VAC power conditioner to the ACA control board. Kit: 4004-102-3 (24 VAC Power Conditioner) Installation sheet: INS. 2473-5 Rev B Installation layout What you need Greenwald Pay machine labels Appropriate tool or oper...
Install GPay kit 4016-001-2 on LG dual-coin machines
Install the Greenwald Pay device between the LG control panel and both coin drops. Kit: 4016-001-2 Installation sheet: INS. 2476-2 Rev A Installation layout What you need Greenwald Pay machine labels Appropriate tool or operator key to open the machine panel S...