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Account and registration FAQ
Quick answers for Greenwald Pay registration and sign-in problems. Where is my registration code? Registration code should be posted in laundry room. Contact building or laundry-room manager when signage is missing. Fastest setup: download, install, and regist...
Machine and connectivity FAQ
Quick answers for machine discovery and cycle-start problems. No machines appear Open phone settings and turn Bluetooth on manually. Return to Greenwald Pay and check machine list. If machines remain missing, restart phone. Turn Bluetooth off, then on, and reo...
Payments, refunds, and service FAQ
Quick routes for balance, transaction, refund, and machine-service questions. How do I add funds? Use Add Funds in Greenwald Pay. Review amount and payment method before confirming. Add funds to your account Machine charged me but did not start Review affected...
Configure profiles
Disclaimer: Navigation, labels, and available products may differ in newer versions. Use Machine Settings, Pricing Settings, and Operation Settings profiles to apply the same settings to multiple machines. Configuration workflow: Profiles · Phone app administr...
Configure room machines
Disclaimer: Navigation, labels, and available products may differ in newer versions. Room configuration maps each payment device to machine type, Bluetooth address, and reusable Machine, Pricing, and Operation profiles. Configuration workflow: Profiles · Phone...
Add machines to a room
Disclaimer: Navigation, labels, and available products may differ in newer versions. New-room workflow bulk-creates washer and dryer rows, then assigns compatible machine types. Configuration workflow: Profiles · Phone app administrators · Room machines · New ...
Set up a machine from the mobile app
Disclaimer: Navigation, labels, and available products may differ in newer versions. Machine setup links a physical Greenwald Pay device discovered by Bluetooth with the matching machine already defined in GMS. Training video Your browser cannot play this vide...
Schedule recurring reports
Availability: Report Scheduler is available in GMS 3.1.1 beta 3 and later. The current release schedules customer Transactions reports. Additional report types may be added later. Use Report Scheduler to generate recurring reports and email them automatically....
Money Boxes, Locks, and Keys FAQ
Source: Greenwald Industries FAQ I cannot remove the money box from the machine. What do I do? Contact a local repair center in your area. You may need to have an experienced serviceman remove the money box. I lost my key. What do I do? If you have the key cod...
Smart Card Systems FAQ
Source: Greenwald Industries FAQ Where can I find the SMS Instructional Manual? You can download, view and print the SMS Instruction Manual directly from our website; or if you have already installed the software on your computer, please follow these steps. Ri...
Returns and RMA FAQ
Source: Greenwald Industries FAQ Greenwald Industries Return Policy All returns require a Returned Material Authorization (RMA) number. Please contact your customer service representative at (800) 221-0982 to obtain an RMA number prior to returning product. Yo...
Greenwald Limited Warranty
Source: Greenwald Industries FAQ Greenwald Industries Limited Warranty Greenwald Industries (seller) warrants its products to be free from defect in material and workmanship for one (1) year from date of shipment. If within such period any product is proved to...
Distributor and Sales Contact FAQ
Source: Greenwald Industries FAQ I'd like to contact a Sales Rep. Region Name Phone Number Email West Hector Arrieta (909) 434-4918 harrieta@esdcard.com Midwest Yolanda Alvarado (860) 339-1154 yalvarado@greenwaldindustries.com I'm looking for a distributor on ...
Install and provision Greenwald Pay hardware
Choose the correct kit, install it using the guide for your machine, then connect the device to your laundry room in the Greenwald Pay app. Disclaimer: Navigation, labels, and available products may differ in newer versions. Before you start Use Model Lookup t...
Troubleshoot Greenwald Pay setup and LED states
Device status lights Color Activity Meaning Off Off Device not connected to power White Slow Blink Device not configured Blue Steady Selected during configuration Yellow Slow Blink Loading machine configuration Green Steady Configured & ready Blue Slow Blink A...
Install GPay kit 4003-001-2 on Maytag or Whirlpool machines
Install the Greenwald Pay device through the serial port on the Maytag or Whirlpool machine control board. Kit: 4003-001-2 Installation sheet: INS. 2475-4 Rev A Installation layout What you need Greenwald Pay machine labels Appropriate tool or operator key to ...
Install GPay kit 4003-002-2 on Maytag or Whirlpool dual-coin machines
Install the Greenwald Pay device between the Maytag or Whirlpool control board and both coin drops. Kit: 4003-002-2 Installation sheet: INS. 2475-5 Rev B Installation layout What you need Greenwald Pay machine labels Appropriate tool or operator key to open th...
Install GPay kit 4004-001-2 on MDC or Quantum dual-coin machines
Install the Greenwald Pay Plus device between the MDC/Quantum control board and coin drop. Kit: 4004-001-2 Installation sheet: INS. 2472-3 Rev A Installation layout What you need Greenwald Pay machine labels Appropriate tool or operator key to open the machine...