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Account and registration FAQ
Quick answers for Greenwald Pay registration and sign-in problems. Where is my registration code? Registration code should be posted in laundry room. Contact building or laundry-room manager when signage is missing. Fastest setup: download, install, and regist...
Machine and connectivity FAQ
Quick answers for machine discovery and cycle-start problems. No machines appear Open phone settings and turn Bluetooth on manually. Return to Greenwald Pay and check machine list. If machines remain missing, restart phone. Turn Bluetooth off, then on, and reo...
Payments, refunds, and service FAQ
Quick routes for balance, transaction, refund, and machine-service questions. How do I add funds? Use Add Funds in Greenwald Pay. Review amount and payment method before confirming. Add funds to your account Machine charged me but did not start Review affected...
Configure profiles
Version note: This video was recorded in GMS v1.1.10 beta 6. Newer versions may show Profiles instead of gPay Profiles, and Pricing instead of Pricing Settings. Reusable profiles reduce repeated configuration across machines, rooms, and locations. Recording de...
Configure room machines
Version note: This video was recorded in GMS v1.1.10 beta 6. Newer versions may show Room Hardware → Machines instead of GPay Machines, and Pricing instead of Pricing Settings. Room configuration maps each payment device to machine type, Bluetooth address, and...
Add machines to a room
Version note: This video was recorded in GMS v1.1.10 beta 6. Newer versions may show Room Hardware → Machines and may support batch machine-type assignment. New-room workflow bulk-creates washer and dryer rows, then assigns compatible machine types. Configurat...
Set up a machine from the mobile app
Recorded interface: Video shows GPay v1.0.63-dev. Current Greenwald Pay screens, labels, payment options, and available features may differ. Follow options displayed by your installed app and instructions posted at your laundry location. Machine setup links a ...
Overview & Support Routing
Greenwald Industries product-support topics and canonical source links.
Money Boxes, Locks & Keys
Money-box removal, replacement keys, compatible locks, and security limits.
Smart Card Systems
Smart Card Management System and Card Transaction Station support.
Returns & Warranty
Returns, RMA, warranty, and transportation terms.
Distributors
Distributor and sales-contact information.
Greenwald Product Support Overview
Source: Greenwald Industries FAQ Support topics Money boxes, locks, and keys Smart Card systems Returns and RMA Limited warranty Distributors and sales contacts Additional sources Greenwald Pay Help Product Literature and Instructions
Money Boxes, Locks, and Keys FAQ
Source: Greenwald Industries FAQ I cannot remove the money box from the machine. What do I do? Contact a local repair center in your area. You may need to have an experienced serviceman remove the money box. I lost my key. What do I do? If you have the key cod...
Smart Card Systems FAQ
Source: Greenwald Industries FAQ Where can I find the SMS Instructional Manual? You can download, view and print the SMS Instruction Manual directly from our website; or if you have already installed the software on your computer, please follow these steps. Ri...
Returns and RMA FAQ
Source: Greenwald Industries FAQ Greenwald Industries Return Policy All returns require a Returned Material Authorization (RMA) number. Please contact your customer service representative at (800) 221-0982 to obtain an RMA number prior to returning product. Yo...
Greenwald Limited Warranty
Source: Greenwald Industries FAQ Greenwald Industries Limited Warranty Greenwald Industries (seller) warrants its products to be free from defect in material and workmanship for one (1) year from date of shipment. If within such period any product is proved to...
Distributor and Sales Contact FAQ
Source: Greenwald Industries FAQ I'd like to contact a Sales Rep. Region Name Phone Number Email West Hector Arrieta (909) 434-4918 harrieta@esdcard.com Midwest Yolanda Alvarado (860) 339-1154 yalvarado@greenwaldindustries.com I'm looking for a distributor on ...