Troubleshoot EPIC MultiPay
Source: MultiPay Reader ACA install INS.2487-1
Admin - MultiPay Device LED Codes
| Color |
Activity |
Significance |
| Off |
Off |
Device not connected to power |
| White |
Slow Blink |
Device not configured |
| Blue |
Steady |
Selected during configuration |
| Yellow |
Slow Blink |
Loading machine configuration |
| Green |
Steady |
Configured & ready |
| Blue |
Slow Blink |
Active with phone app |
| Green |
Fast Blink |
Active, Start not pressed |
| Green |
Slow Blink |
Busy, machine running |
| Red |
Slow Blink |
Machine Error |
| Red |
Fast Blink |
Machine Interface Error |
| Blue/Green |
Slow Toggle |
Firmware Loading |
| Red |
Steady |
Firmware Error |
User - MultiPay Device LED Codes
| Color |
Activity |
Significance |
| Off |
Off |
Waiting for card to be presented |
| Green |
Slow Blink |
Card presented with funds |
| Yellow |
Slow Blink |
Card presented with insufficient funds |
| Yellow |
Slow Blink |
Loading machine configuration |
| Blue/Green |
Slow Toggle |
Requesting card to be presented for update/vend |
| Red |
Steady |
Card is admin or setup, not user card |
| Red |
Slow Blink |
Card corrupted or has bad data |
Searchable installation guide with supporting visuals
